Mr Dilip Kulkarni and wife - Our Vietnam tour experience went beyond our expectations
Tuesday, February 13, 2018 10:52 PM

To all of you in the Vietnam Tour Co Ltd.

My wife & me have done a fair amount of travelling with a view to explore places & cultures. Our recently concluded 18-day tour of Vietnam, Laos & Cambodia was the best among the tours we have undertaken so far. The credit for making our tour experience fulfilling goes to Ms.Hai Yen & her colleagues working with the Vietnam Tour Co.(Our tour operator).
Right from the moment we were picked up at the airport in HCMC on our arrival, up to the time we were dropped at the Siem Reap airport, the tour(so thoughtfully planned for us by Ms.Hai Yen) was executed seamlessly with amazing coordination & puntuality. The whole tour appeared like it was designed for an unforgettable experience.
We were well assisted during the planning process. We were provided several options and recommendations to help us decide on the good itinerary. Ms.Hai Yen responded to my messages & emails very promptly. It was a great pleasure dealing with her.
Upon our arrival in each location, we were greeted by the tour guides/ representatives. We never had to stress out aboutAt transportation or late arrivals. Everyone was on time (and early in most cases). Through out the tour we felt warmly welcomed and taken care of. The vehicles were excellent. Adequate packaged water bottles were offered every day. All guides and drivers were courteous, well-informed and helpful.
The tour was designed in such a way that we had the right amount of time for both sightseeing & shopping in each place.
Ms.Hai Yen, Ms.Hiep & Ms.Thuy were generous enough to meet us one evening, in the middle of our tour, to host a sumptuous dinner. They appeared keen to find out if everything was going on well for us.That was an unexpected, yet an outstanding piece of hospitality.
The hotels picked had the right level of luxury to offer a clean, comfortable stay & a good breakfast spread. Our itinerary took us to popular, as also little known attractions giving us an opportunity to discover the places and its people. All the  modes of transport arranged - car, boat, train, flights - were classy & comfortable.The 'Starlight' cruise stay in Halong Bay was awesome. 
We explored historical and religious destinations, as well as the wonderful country side. It was rewarding trip.
Ms.Hai Yen's helpfulness is remarkable. She sent us a welcome gift on arrival at HCMC. When we forgot a souvenir she & her equally helpful colleagues presented, on a restuarant table in Hanoi, she had it picked up & delivered to us. It was such a nice gesture; not something everyone would do.
She & her travel company really care for their customers. I hope we get to travel to Vietnam yet again so we can use their services again.
Though our entire tour was eventful & enjoyable, the two most memorable experiences were:
1.Cruising in Ha Long Bay along the magnificently towering limestone islands standing majestically in the emerald waters.
2. Our visit to the wonderful Angkor archeological park while in Siem Reap.
Angkor Wat is the ultimate expression of Khmer genius – an awe-inspiring temple that is stunning for both its grand scale and its incredible detail.
I was introduced to  Vietnam Tour Co while googling for a suitable travel operator in Vietnam. I was impressed by the reviews of their past customers.
Many times our expectations outshine the our actual experience during a tour. Exceptionally, our Vietnam tour experience went beyond our expectations.
We profusely thank Ms. Hai Yen, Ms.Hiep & Vietnam Tour Co for all their efforts.
We would reccommend this company to our friends, and will use them for any travel to countries they serve. 
It has been four days since we returned home from our tour. We are still mentally sorting the hundreds of incredible memories and experiences from the tour. For both me & my wife this tour has richly improved our understanding of people & cultures in Vietnam, Laos & Cambodia. Ms.Hai Yen & Ms.Hiep will remain in our memory for a long time to come.

A big THANK YOU to all of you.
Dilip Kulkarni.